The only comprehensive equipment maintenance and repair plan that covers your entire kitchen for a single fixed-price

What our customers are saying

"A truly white-glove level experience"

"The Program will ultimately reduce equipment down time, extend equipment life and save us money at the restaurant level"

"An absolute no-brainer, it's a must-have"

When your equipment is working, everyone wins

High-level features
PRICE
  • 1 year fixed-price agreement, paid monthly
  • Program will cost very similar to your current spend
PERFORMANCE
  • Faster and more efficient repairs, guaranteed
  • Reduced breakdowns and total cost of ownership
  • Operational visibility, reporting and KPI reviews
Partnership
  • One responsive partner for all equipment services
  • No invoices to approve or "not to exceed" caps

INCLUSIONS

Responsive

1

Reactive Service
‍‍‍‍Quick response time and high first-fix rate
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Predictive

2

Preventive Maintenance
‍‍‍‍‍Avoid unnecessary equipment breakdowns
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Collaborative

3

Operational Support
‍‍‍‍‍Award-winning customer support and service
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Stabilize Spend

We provide worry-free, comprehensive fixed-fee maintenance plans that give you peace of mind and no surprises

Save Time

Simplify facility operations by having a responsive partner who's your one-stop-shop for everything equipment maintenance

Reduce Downtime

Preventative maintenance is at the core of everything we do, we fight to keep your equipment up and running

Get Call Priority

You’ll have a go-to, on-call repair team that knows your equipment and provides priority response to your locations

1

REACTIVE SERVICE
Faster response time
Higher first-time fix rate
Reduced call-backs/recalls
Requesting service - talk to a real person

Whether it's through our customer portal, email, or phone, our team is responsive unlike anyone else in the industry

Customer Portal
Direct Line
Email & Messaging
Get priority response

You’ll have a go-to, on-call repair team that knows your equipment and provides priority response to your locations

Technicians backed by the latest technology

It's in our best interest to help improve our service partner's capabilities with digital tools

  • Technician mobile app
  • Dynamic data-field lookups
  • Field service knowledge center
  • Embedded augmented reality (AR)

Accessible maintenance analytics to drive strategic decisions

  • Service volumes by category, equipment, store, etc.
  • Problematic pieces of equipment
  • Total cost of ownership
  • Capital planning for equipment fleet

2

PREVENTIVE 
MAINTENANCE
Reduce emergency/unplanned breakdowns
Extend equipment life
On-time PM Completion
Improve product quality & yield
Reduce total Cost of Ownership
Avoid MAJOR COMPONENT FAILURES

Data-driven asset management through service

For any make or model of kitchen equipment or HVAC, you’ll have a reliable partner who monitors, maintains, and helps maximize the performance of your equipment whether the machine is new or already in use

Data-driven PM routines, scheduled during off-peak hours

Calculated based on

  • Equipment age, make, model, etc.
  • Site demographic and usage
  • Predicted mean time between failure
  • More...

Personalized scope of work for any equipment make or model

Breading Table
Bun Toaster
Clamshell Grill
Combi Oven
Convection Oven
Dishwasher
Flat Grill
Fry Dump Station
Fryer Filter
Hot Holding Equipment
Hot Water Dispenser
Hot Well
Ice Cream Machine
Ice Machine
Open Fryer
Pressure Fryer
Reach-InS
Refrigerated Prep Table
Rethermalizer
TRU Rooftop Unit
Shake Machine
Steamer/Melter
Walk-ins
Water Filter Systems

Driving accountability through compliance

  • Pictures
  • Digital records for temp, yield, etc.
  • Food safety compliance
  • Checklist confirmation for scope of work

3

OPERATIONAL SUPPORT
One Single Vendor to Manage
Liberate FacIlities Team  
Save Time

One single go-to partner to simply M&R operations and save you time

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Before

  • Tedious collaboration with partners
  • Lack of visibility
  • Information in silo
  • Manual & time consuming process

After

  • Single partner for efficient collaboration
  • Full visibility on activities
  • Information consolidated and accessible
  • Optional integrations to automate processes

Behind the scenes Artificial Intelligence for continuous improvement of all equipment stakeholders

Data-Driven Triage

We leverage all our historical maintenance data to predict and categorize service calls to yield better results

Self-Fix Support

It's in our best interest to remediate issues as efficiently as possible, which can include a guided self-fix to avoid the truck roll and restaurant disruption

Intelligent Dispatch

Through the service call predictions Scription can assign the right call to the right technician, equipped with the tools to complete the job

Regular Performance Reviews

Scription prepares performance reports that are driven by Key Performance Indicators (KPIs) which impact your bottom line

  • Response time
  • First-time fix rate
  • Downtime reduction and revenue saved
  • Problematic pieces of equipment
  • Operator issues and errors
  • Service volume

Stabilize costs, save time, and reduce equipment downtime

Contact Us

Ready to get started?

Get in touch and let us know how we can help!
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